Each certificate you send via email have a certificate template and email template. Remember to review this email each time you save a project or use merge variables in the email body so that you do not need to update each time. There are 2 ways to review the email template: 1. From the BUILD […]
Remember to review your email for each SimpleCert® project Read More »
If you have deleted a project but have already sent out emails to recipients when they click on their download lin “Download Certificate” link, the will receive the following message: “The certificate that you are trying to access is no longer available. Please contact your SimpleCert® administrator for assistance. If you do not know who
Why are my recipients seeing an error that their certificate is “no longer available”? Read More »
How to edit a recipient from the Preview Step in the Send Module, including First Name, Last Name, and email address.
How to Edit a Recipient from the Preview Step in the Send Module Read More »
This video reviews how to view email undeliverables after project emails are sent. Learn how you can also update an email and re-send it to a recipient.
How to access Email History in the Store Module Read More »
In this video, we show you how to preview your certificates, after importing your data and before saving your project, and make any changes if necessary. It is important to make the merge field large enough to accommodate the imported data (for example a long event title).
Learn out to customize your email by using merge fields, creating links, inserting images, attaching files and more within SimpleCert®‘s email editor. Remember each Cert Set comes with a Certificate Template and Email Template.
How to Use the Email Editor Read More »
Learn how to lock and unlock elements on your certificate template in the build module.
Using the Lock Feature Read More »
Yes! Go to your STORE module (click on cloud with up arrow icon) Click on the Recipients menu. Find the recipient and click on their name. All his/her certificates awarded to him/her will show up in the area below. Click on “resend email” button for EACH certificate you want to send again. If you are
A recipient is looking for their certificate. Can I resend the email that was sent? Read More »
Yes! There may be many reasons why a recipient did not receive or cannot click on the download certificate link. To address this, you can do 2 things: 1. Download the certificate yourself and send it to them as an attachment in an email. Go to your STORE module (click on cloud with up arrow
Can I download a recipient’s certificate for them and send it as an attachment? Read More »
You can update a recipient’s email address (spelled incorrectly, changed jobs, etc.) by going to the recipient section of the Store module (cloud with up arrow). Once you find the recipient, click on their name and then click on the “change email address” button. Type in the new email. If you want to resend any
Recipient email address needs to be updated Read More »
