SimpleCert® Help Center

Use the search bar below to get answers to common questions about the SimpleCert® platform.

Category: Blog

When I go to print the edges are cut off, what can I do?

Question: “Hi there, my pdf looks great but when printed it cuts edges off. same from all browsers and it doesn’t matter if I chose Letter, Legal, A4.” Answer: This depends of what type of printer you are using. If you go to more settings when printing your PDF you should be about the change

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How do I change the footer?

Per email laws, we have to leave the footer intact if we are sending the emails. If you would like to use your own SMTP server to send the emails, you can change the credentials in your account settings. You then control your own footer. Once you choose “Use other SMTP Server to Send Emails”

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How do I know if recipients received their certificate?

First your recipients need to receive the email from SimpleCert®. If you are using SimpleCert® email, you can check the Email History in the STORE module It will show all your project and sent statuses such as if it was sent, how many were sent, and if you have emails that did not go out

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Add Merge Field to Text Box

If you would like to add a merge field within a text box, you can do so by following these steps: Add a text field to your certificate template in the Build Module. Click into the text field. Type your text first While your cursor is in the text field, click on insert merge field.

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How do I delete my billing information / credit card?

To delete your billing information / credit card on file, simply go to your account settings. You can locate this menu by clicking on your company name in the upper right corner after you log in. Then navigate to billing information and click on the trash icon to delete your credit card. You will be

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Recipient email address needs to be updated

You can update a recipient’s email address (spelled incorrectly, changed jobs, etc.) by going to the recipient section of the Store module (cloud with up arrow). Once you find the recipient, click on their name and then click on the “change email address” button. Type in the new email. If you want to resend any

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Looking to have Certificates printed, framed and mailed out?

Looking to have Certificates printed, framed and mailed out? This is a question we receive now and again, and the short answer is Yes – we do that.  And we’d be happy to talk with you if you are searching for a way to accomplish this.  However when we are working with our clients, or

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January 2019 SimpleCert® Cert of the Month Winner Announced!

Check out our January 2019 winner here! Are you interested in being a winner? Sign-up today and send us your certificate. Who knows, your certificate may be chosen for next month. Already part of the SimpleCert® community? Great, get up to 250 free credits if your certificate is chosen. Go on, go for it! Send

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Where does the time go?

Where Does the Time Go? • Did you know the average person falls asleep in 7 minutes • Did you know the longest recorded flight of a chicken was 13 seconds • Did you know cats spend 66% of their life asleep • Did you know Switzerland eats the most chocolate equating to 10 kilos

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