SimpleCert® Help Center

Use the search bar below to get answers to common questions about the SimpleCert® platform.

Category: Blog

How can I show a person’s email address on their certificate?

If you are designing a certificate template that needs to display a recipients email address on their certificate, there is an easy way to add this. In the certificate builder, simply add a merge variable and title it “Email Address” . When you upload your data to create your certificates, the recipient’s email will then

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What’s the difference between Pay as You Go (PAYG) and a Monthly Plan?

The biggest difference between the two pricing structures is the features! With the monthly plans, you get the recipient portal, which is the personalized URL you will create upon registering []. This URL is where all your recipients can go to create a free account and download all their certificates from you in one place.

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When I go to print the edges are cut off, what can I do?

Question: “Hi there, my pdf looks great but when printed it cuts edges off. same from all browsers and it doesn’t matter if I chose Letter, Legal, A4.” Answer: This depends of what type of printer you are using. If you go to more settings when printing your PDF you should be about the change

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How do I change the footer?

Per email laws, we have to leave the footer intact if we are sending the emails. If you would like to use your own SMTP server to send the emails, you can change the credentials in your account settings. You then control your own footer.

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How do I know if recipients received their certificate?

First your recipients need to receive the email from SimpleCert®. If you are using SimpleCert® email, you can check the Email History in the STORE module It will show all your project and sent statuses such as if it was sent, how many were sent, and if you have emails that did not go out

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Add Merge Field to Text Box

If you would like to add a merge field within a text box, you can do so by following these steps: Add a text field to your certificate template in the Build Module. Click into the text field. Type your text first While your cursor is in the text field, click on insert merge field.

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How do I delete my billing information / credit card?

To delete your billing information / credit card on file, simply go to your account settings. You can locate this menu by clicking on your company name in the upper right corner after you log in. Then navigate to billing information and click on the trash icon to delete your credit card. You will be

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Recipient email address needs to be updated

You can update a recipient’s email address (spelled incorrectly, changed jobs, etc.) by going to the recipient section of the Store module (cloud with up arrow). Once you find the recipient, click on their name and then click on the “change email address” button. Type in the new email. If you want to resend any

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