Knowledge Base

We are here to help! Please search below for common help articles.

Category: Blog

When I go to print the edges are cut off, what can I do?

Question: “Hi there, my pdf looks great but when printed it cuts edges off. same from all browsers and it doesn’t matter if I chose Letter, Legal, A4.” Answer: This depends of what type of printer you are using. If you go to more settings when printing your PDF you . . . Read more

How do I change the footer?

Per email laws, we have to leave the footer intact if we are sending the emails. If you would like to use your own SMTP server to send the emails, you can change the credentials in your account settings. You then control your own footer. Once you choose “Use other . . . Read more

How do I know if recipients received their certificate?

First your recipients need to receive the email from SimpleCert. If you are using SimpleCert email, you can check the Email History in the STORE module It will show all your project and sent statuses such as if it was sent, how many were sent, and if you have emails . . . Read more

Add Merge Field to Text Box

If you would like to add a merge field within a text box, you can do so by following these steps: Add a text field to your certificate template in the Build Module. Click into the text field. Type your text first While your cursor is in the text field, . . . Read more

How do I delete my billing information / credit card?

To delete your billing information / credit card on file, simply go to your account settings. You can locate this menu by clicking on your company name in the upper right corner after you log in. Then navigate to billing information and click on the trash icon to delete your . . . Read more

January 2019 SimpleCert Cert of the Month Winner Announced!

Check out our January 2019 winner here! Are you interested in being a winner? Sign-up today and send us your certificate. Who knows, your certificate may be chosen for next month. Already part of the SimpleCert community? Great, get up to 250 free credits if your certificate is chosen. Go . . . Read more

Where does the time go?

Where Does the Time Go? • Did you know the average person falls asleep in 7 minutes • Did you know the longest recorded flight of a chicken was 13 seconds • Did you know cats spend 66% of their life asleep • Did you know Switzerland eats the most . . . Read more

SimpleCert Recipient Portals

SimpleCert Recipient Portals – Distributing certificates via individual portals One of the most popular features  among SimpleCert Monthly Subscribers is the Recipient Portal.  In this Blog we’ll describe what it is, how it works, and why it’s such a valuable feature to users with frequent certificate distribution needs. If you . . . Read more