If you have deleted a project but have already sent out emails to recipients when they click on their download lin “Download Certificate” link, the will receive the following message: “The certificate that you are trying to access is no longer available. Please contact your SimpleCert administrator for assistance. If . . . Read more
This video reviews how to view email undeliverables after project emails are sent. Learn how you can also update an email and re-send it to a recipient.
There are times when a recipient was added to a project by accident or has more than just a misspelled name or wrong email address. When this happens the easiest steps to take are to delete the recipient from a project and then add them again. To delete a recipient . . . Read more