Certificate Maker Help Center

Use the search bar below to get answers to common questions about the SimpleCert platform.

Tag: sender email

Why can’t I change my sender e-mail address?

Currently, to comply with regulations on email usages and delivery as per the United States CAN-SPAM, Canada Anti-Spam Legislation, and European Union GDPR regulations, SimpleCert will automatically assign a sender email address to your account when you subscribe. Currently this email alias cannot be editable by you. Having a non-editable email sender address also helps

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Can I use my own email server?

Yes. Under your account setting, select “SMTP Settings” and then follow the process steps to connect to another email server.  Please note if you choose to use another email server to send your certificates out, it is your responsibility to maintain the IP health of that server to ensure proper delivery of your notification emails.

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