SimpleCert® Help Center

Use the search bar below to get answers to common questions about the SimpleCert® platform.

Why can’t I change my sender e-mail address?

Currently, to comply with regulations on email usages and delivery as per the United States CAN-SPAM, Canada Anti-Spam Legislation, and European Union GDPR regulations, SimpleCert® will automatically assign a sender email address to your account when you subscribe. Currently this email alias cannot be editable by you. Having a non-editable email sender address also helps to ensure that the emails you send out don’t get caught in recipient spam folders, or flagged as junk.  Please note that you CAN add a “Reply To” email address to your emails, from the email builder of your account. That way, if anyone replies to your notification email, that reply will go to whatever email address you specify.

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