If you have deleted a project but have already sent out emails to recipients when they click on their download lin “Download Certificate” link, the will receive the following message: “The certificate that you are trying to access is no longer available. Please contact your SimpleCert® administrator for assistance. If you do not know who
SimpleCert® Help Center
Use the search bar below to get answers to common questions about the SimpleCert® platform.
Yes! Go to your STORE module (click on cloud with up arrow icon) Click on the Recipients menu. Find the recipient and click on their name. All his/her certificates awarded to him/her will show up in the area below. Click on “resend email” button for EACH certificate you want to send again. If you are
Yes! There may be many reasons why a recipient did not receive or cannot click on the download certificate link. To address this, you can do 2 things: 1. Download the certificate yourself and send it to them as an attachment in an email. Go to your STORE module (click on cloud with up arrow
You can update a recipient’s email address (spelled incorrectly, changed jobs, etc.) by going to the recipient section of the Store module (cloud with up arrow). Once you find the recipient, click on their name and then click on the “change email address” button. Type in the new email. If you want to resend any
There are times when a recipient was added to a project by accident or has more than just a misspelled name or wrong email address. When this happens the easiest steps to take are to delete the recipient from a project and then add them again. To delete a recipient from a project: Find the
SimpleCert® automatically stores and records every certificate you send to each recipient. By clicking into “Recipients” from within the “Store” module”, you can search for any recipient whom you have issued a certificate to. By clicking on that recipient email address, you are able to access their individual account. Once you click on the recipient
If you have already created and sent certificates and you discover a spelling error in a recipient’s name, don’t worry, you can change this dynamically in Simplecert. There is no need to create a new certificate or even resend the email. To update the spelling and make the change, simply navigate to the “Store” Module
Yes. Simply navigate to the “Store” module, and select “Projects”. Locate the project that you wish to add a single recipient to, and select “Add Recipient”. You will be able to edit all the existing merge fields as well. Once you have added this additional recipient, you can then individually email that recipient their certificate,
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