To cancel your subscription, simply go to your Plans section of your account settings and click cancel subscripion. Please note all subscription functionality will no longer be available, but projects and certificates will be preserved. Any remaining credits will be available via PAYG and do not expire.
How do I cancel my subscription? Read More »
Question: “Hi there, my pdf looks great but when printed it cuts edges off. same from all browsers and it doesn’t matter if I chose Letter, Legal, A4.” Answer: This depends of what type of printer you are using. If you go to more settings when printing your PDF you should be about the change
When I go to print the edges are cut off, what can I do? Read More »
SimpleCert automatically includes and email server as a part of your account. If you choose to use SimpleCert’s email server, per standard email and privacy regulations we are required to display SimpleCert’s information as a part of the email footer (you are also unable to change the sender email address). However if you would like
How do I change the footer in notification emails? Read More »
Email history, undeliverables reports, and individual recipient email history is all available for you within the Store module of your account. NOTE: Email history will only be available for accounts that are using SimpleCert’s integrated email server. To access Project and undeliverable reports, click into the Store area of your account and then select “Email
How do I know if recipients received their certificate? Read More »
If you would like to add a merge field within a text box, you can do so by following these steps: Add a text field to your certificate template in the Build Module. Click into the text field. Type your text first While your cursor is in the text field, click on insert merge field.
Add Merge Field to Text Box Read More »
To delete your billing information / credit card on file, simply go to your account settings. You can locate this menu by clicking on your company name in the upper right corner after you log in. Then navigate to billing information and click on the trash icon to delete your credit card. You will be
How do I delete my billing information / credit card? Read More »
Although SimpleCert® was developed with being able to create thousands of certificates in seconds, you still can create one at a time. You just need to take 2 additional steps that still only take seconds! Simply save your certificate template and manually enter the name and email of the certificate you are trying to create.
How do I create one certificate? Read More »
Each certificate you send via email have a certificate template and email template. Remember to review this email each time you save a project or use merge variables in the email body so that you do not need to update each time. There are 2 ways to review the email template: 1. From the BUILD
Remember to review your email for each SimpleCert® project Read More »
If you have deleted a project but have already sent out emails to recipients when they click on their download lin “Download Certificate” link, the will receive the following message: “The certificate that you are trying to access is no longer available. Please contact your SimpleCert® administrator for assistance. If you do not know who
Why are my recipients seeing an error that their certificate is “no longer available”? Read More »
How to edit a recipient from the Preview Step in the Send Module, including First Name, Last Name, and email address.
How to Edit a Recipient from the Preview Step in the Send Module Read More »
