Currently, to comply with regulations on email usages and delivery as per the CAN-SPAM and GDPR regulations, SimpleCert® will be sending all certificate emails from certificates@simplecert.net. It is best to communicate this to your recipients before you send your first emails. Having a non-editable email sender address also helps to ensure that the emails you […]
How do I get recipients to reply directly to me? Read More »
If your account does not have enough credits to cover the list you choose to import, SimpleCert® will indicate how many additional credits you need and automatically direct you to your current plan within your account settings. Here you can choose to upgrade your plan. You will then have to return to the Send Module
My upload list has more names than I have credits for. What do I do? Read More »
Simple Cert will require that you provide a mapping designation for every Data Field that you have listed on a Certificate Template. If your certificate has mapping fields that you no longer intend to use, simply edit your CertificateTemplate to remove those unwanted Data Fields. If your upload list has more fields than you intend
From within the Store Module, there are 3 methods that you can use to import your recipient data: By uploading an Excel of .CSV file, by copying and pasting data from your computer clipboard, or by manually typing recipient data into SimpleCert®. Uploading an Excel or .csv file: Importing data into SimpleCert® is an easy
How do I import my data? Read More »
Currently, to comply with regulations on email usages and delivery as per the United States CAN-SPAM, Canada Anti-Spam Legislation, and European Union GDPR regulations, SimpleCert® will automatically assign a sender email address to your account when you subscribe. Currently this email alias cannot be editable by you. Having a non-editable email sender address also helps
Why can’t I change my sender e-mail address? Read More »
Yes. Under your account setting, select “SMTP Settings” and then follow the process steps to connect to another email server. Please note if you choose to use another email server to send your certificates out, it is your responsibility to maintain the IP health of that server to ensure proper delivery of your notification emails.
Can I use my own email server? Read More »
If you try to log into SimpleCert® and you receive the error that your email address is not found, one of the following problems is occurring: When you made your account, you incorrectly typed your email address. Contact our support team via email (support@simplecert.net) and send them your customer name (or a link to a
What if my email address is not found when trying to log into SimpleCert®? Read More »
SimpleCert® is currently used in over 23 countries, spanning multiple continents and time zones worldwide. SimpleCert®’s internal calendar is set to UTC, or Universal Time Coordinated, in order to provide a uniform calendar for all users regardless of their physical location in the world. Depending on where you live in the world, and at what
The Certificate Builder is designed to create your Certificate template only, and not to create individual certificates. This is why you are unable to update the name fields that are on your template. Once you have completed your template, you are then able to import merge field data from the Send Module, to actually create
Why am I unable to update the First and Last Name Fields on the certificate builder? Read More »
In general you should always upload background images that are larger or equal to the background image size of the certificate you are creating. Images that are either smaller or larger than the background certificate size are automatically resized to fit the appropriate area, however smaller images that need to be scaled up to fit
Why is my background image blurry? Read More »
