SimpleCert® Help Center

Use the search bar below to get answers to common questions about the SimpleCert® platform.

What if my email address is not found when trying to log into SimpleCert®?

If you try to log into SimpleCert® and you receive the error that your email address is not found, one of the following problems is occurring:

  • When you made your account, you incorrectly typed your email address. Contact our support team via email ( and send them your customer name (or a link to a certificate) to have the email address corrected.
  •  You are trying to log in at an incorrect URL. If you are a recipient of multiple SimpleCert® certificates, try logging in at https://[company name]

If you are an administrator make sure you are logging in at:

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