Currently, to comply with regulations on email usages and delivery as per the United States CAN-SPAM, Canada Anti-Spam Legislation, and European Union GDPR regulations, SimpleCert® will automatically assign a sender email address to your account when you subscribe. Currently this email alias cannot be editable by you. Having a non-editable email sender address also helps […]
Why can’t I change my sender e-mail address? Read More »
Yes. Under your account settings (top right side of your account, select your account name), select “SMTP Settings”: In the “SMTP Settings” page, select “Use other SMTP Server to Send Emails”. If you have a Microsoft or Google account that you wish to use, you can automatically configure them via secure sign in, or you
Can I use my own email server? Read More »
If you try to log into SimpleCert® and you receive the error that your email address is not found, one of the following problems is occurring: When you made your account, you incorrectly typed your email address. Contact our support team via email (support@simplecert.net) and send them your customer name (or a link to a
What if my email address is not found when trying to log into SimpleCert®? Read More »
SimpleCert® is currently used in over 23 countries, spanning multiple continents and time zones worldwide. SimpleCert®’s internal calendar is set to UTC, or Universal Time Coordinated, in order to provide a uniform calendar for all users regardless of their physical location in the world. Depending on where you live in the world, and at what
The Certificate Builder is designed to create your Certificate template only, and not to create individual certificates. This is why you are unable to update the name fields that are on your template. Once you have completed your template, you are then able to import merge field data from the Send Module, to actually create
Why am I unable to update the First and Last Name Fields on the certificate builder? Read More »
In general you should always upload background images that are larger or equal to the background image size of the certificate you are creating. Images that are either smaller or larger than the background certificate size are automatically resized to fit the appropriate area, however smaller images that need to be scaled up to fit
Why is my background image blurry? Read More »
Simply save your design file as a .svg (scalable vector graphic) file, and upload that directly to SimpleCert®. Scalable Vector files are generally preferred because of their overall superior quality.
What type of image vector file formats can I upload to my template? Read More »
Merge fields are merge variables that you choose to place on your Certificate Template – such as [First name], [Course Title], [Date Completed], etc. Data fields should be named and placed on your certificate so that they MATCH the upload fields contained in the lists you plan to use with your Template. When you upload
What’s does INSERT MERGE FIELD in the Certificate Builder mean? Read More »
SimpleCert® will ask you to create a Project ID for any project you create. A project ID can be any combination of numbers or letters, and is used to store and easily access your projects. We recommend creating a naming convention and using that as the project ID as you create projects.
What is the project ID? Read More »
Some parts of the SimpleCert® application utilizes pop-ups. Be sure to adjust your browser settings to allow pop-ups from simplecert.net, to be able to preview your Certificate Template. To allow pop-ups in Google Chrome: Turn pop-ups on or off On your computer, open Chrome. At the top right, click More (the three dots) and then
I click on Update and Preview but nothing happens. Read More »
