SimpleCert® Help Center

Use the search bar below to get answers to common questions about the SimpleCert® platform.

I can’t send an email to someone because they unsubscribed. What do I do?

CAN-SPAM legislation requires that all emails sent to individuals contain information on the sender of that email, including company name and address, along with a method for that individual to unsubscribe and no longer receive emails from you. If a certificate recipient on your list has unsubscribed from an email you have sent, you can no longer include them on any email distributions. If a recipient unsubscribed for an email you sent by mistake and they would like to subscribe again to receive emails, you need to send a support ticket to with the recipient’s email address. You will also need to forward any correspondence you have from that individual, requesting they be re-added to your lists.

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