{"id":7291,"date":"2019-09-12T10:30:16","date_gmt":"2019-09-12T17:30:16","guid":{"rendered":"http:\/\/help.simplecert.net\/?p=7291"},"modified":"2020-01-09T09:03:18","modified_gmt":"2020-01-09T17:03:18","slug":"why-are-my-recipients-seeing-an-error-that-their-certificate-is-no-longer-available","status":"publish","type":"post","link":"https:\/\/simplecert.net\/help\/why-are-my-recipients-seeing-an-error-that-their-certificate-is-no-longer-available\/","title":{"rendered":"Why are my recipients seeing an error that their certificate is &#8220;no longer available&#8221;?"},"content":{"rendered":"<p>If you have deleted a project but have already sent out emails to recipients when they click on their download lin &#8220;Download Certificate&#8221; link, the will receive the following message:<br \/>\n&#8220;The certificate that you are trying to access is no longer available. Please contact your SimpleCert<sup>&reg;<\/sup> administrator for assistance. If you do not know who your SimpleCert<sup>&reg;<\/sup> administrator is, please contact support@simplecert.net . Thank you.&#8221;<\/p>\n<p>We advise when you create a new project that the email contains an updated link to their certificate. You can also <a href=\"https:\/\/help.simplecert.net\/a-recipient-is-looking-for-their-certificate-can-i-resend-the-email-that-was-sent\/\">resend their updated certificate<\/a>.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" width=\"574\" height=\"116\" class=\"aligncenter size-full wp-image-7292\" src=\"http:\/\/simplecert.net\/help\/wp-content\/uploads\/2019\/09\/Project_Error_Message.png\" alt=\"SimpleCert<sup srcset=\"https:\/\/simplecert.net\/help\/wp-content\/uploads\/2019\/09\/Project_Error_Message.png 574w, https:\/\/simplecert.net\/help\/wp-content\/uploads\/2019\/09\/Project_Error_Message-300x61.png 300w\" sizes=\"(max-width: 574px) 100vw, 574px\" \/>&reg;<\/sup> Project has been deleted&#8221; width=&#8221;574&#8243; height=&#8221;116&#8243; \/><\/p>\n<p>If you need help with undoing the deletion or help with errors in your projects, please feel free to reach out to <a href=\"mailto:support@simplecert.net\">support@simplecert.net<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have deleted a project but have already sent out emails to recipients when they click on their download lin &#8220;Download Certificate&#8221; link, the will receive the following message: &#8220;The certificate that you are trying to access is no longer available. Please contact your SimpleCert&reg; administrator for assistance. If you do not know who [&hellip;]<\/p>\n","protected":false},"author":831285,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[386,364,360],"tags":[421,422],"class_list":["post-7291","post","type-post","status-publish","format-standard","hentry","category-project","category-recipient","category-store-module","tag-certificate-error","tag-no-longer-available"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why are my recipients seeing an error that their certificate is &quot;no longer available&quot;? - SimpleCert\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/simplecert.net\/help\/why-are-my-recipients-seeing-an-error-that-their-certificate-is-no-longer-available\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why are my recipients seeing an error that their certificate is &quot;no longer available&quot;? - SimpleCert\u00ae\" \/>\n<meta property=\"og:description\" content=\"If you have deleted a project but have already sent out emails to recipients when they click on their download lin &#8220;Download Certificate&#8221; link, the will receive the following message: &#8220;The certificate that you are trying to access is no longer available. 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