{"id":7214,"date":"2019-07-31T14:55:26","date_gmt":"2019-07-31T21:55:26","guid":{"rendered":"http:\/\/help.simplecert.net\/?p=7214"},"modified":"2019-08-16T08:40:39","modified_gmt":"2019-08-16T15:40:39","slug":"i-cant-send-an-email-to-someone-because-they-unsubscribed","status":"publish","type":"post","link":"https:\/\/simplecert.net\/help\/i-cant-send-an-email-to-someone-because-they-unsubscribed\/","title":{"rendered":"I can\u2019t send an email to someone because they unsubscribed. What do I do?"},"content":{"rendered":"

CAN-SPAM legislation requires that all emails sent to individuals contain information on the sender of that email, including company name and address, along with a method for that individual to unsubscribe and no longer receive emails from you. If a certificate recipient on your list has unsubscribed from an email you have sent, you can no longer include them on any email distributions. If a recipient unsubscribed for an email you sent by mistake and they would like to subscribe again to receive emails, you need to send a support ticket to support@simplecert.net<\/a>\u00a0with the recipient\u2019s email address. You will also need to forward any correspondence you have from that individual, requesting they be re-added to your lists.<\/p>\n","protected":false},"excerpt":{"rendered":"

CAN-SPAM legislation requires that all emails sent to individuals contain information on the sender of that email, including company name and address, along with a method for that individual to unsubscribe and no longer receive emails from you. If a certificate recipient on your list has unsubscribed from an email you have sent, you can […]<\/p>\n","protected":false},"author":831285,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[357],"tags":[359,378,377],"class_list":["post-7214","post","type-post","status-publish","format-standard","hentry","category-send-module","tag-can-spam","tag-cant-email-recipient","tag-unsubscribe"],"yoast_head":"\nI can\u2019t send an email to someone because they unsubscribed. What do I do? - SimpleCert\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/simplecert.net\/help\/i-cant-send-an-email-to-someone-because-they-unsubscribed\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I can\u2019t send an email to someone because they unsubscribed. What do I do? - SimpleCert\u00ae\" \/>\n<meta property=\"og:description\" content=\"CAN-SPAM legislation requires that all emails sent to individuals contain information on the sender of that email, including company name and address, along with a method for that individual to unsubscribe and no longer receive emails from you. 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